Support

We read every message. You can also write to us from the app: Settings → Send feedback or Report an issue.

Send feedback

Ideas, wishes, or what you love.

Report an issue

Something not working? Tell us what happened.

Email: support@laavi.in

Common questions

Where is my data stored?

On your iPhone, in the app’s private storage — and, if you turn on iCloud backup, in your own private iCloud, which only you can see. Moneto has no servers and no accounts, and never connects to your bank. See the privacy policy.

How do I back up my data or move it to a new iPhone?

Turn on Settings → iCloud backup (part of Moneto Plus). On a new iPhone, or after reinstalling, choose “Restore from iCloud” when Moneto first opens and your data comes back. You can also export a CSV any time from Settings → Export CSV; importing a CSV back into Moneto is coming in a later update.

How do I change the currency?

Settings → Currency. This changes how amounts are shown; existing amounts aren’t converted. Moneto works with one currency at a time.

Can Moneto connect to my bank or read my SMS?

No, and it never will. You log entries yourself — it takes a few seconds — which is what keeps your data private.

How do I log a credit card bill payment or move money between accounts?

Use a transfer: tap +, choose Transfer, then pick the account the money leaves and the one it goes to. Transfers move money between your accounts without counting as spending or income.

How do recurring bills and salary work?

Settings → Recurring. Each item either adds itself automatically when it’s due, or reminds you with a notification so you can confirm the amount.

How do I add categories, sub-categories and tags?

Settings → Categories & sub-categories to add, rename, recolour or reorder. While adding an entry, “+ New” in the SUB row adds a sub-category on the spot. Tags can be typed while adding an entry, or created and managed in Settings → Tags.

How do I get a PDF report?

Settings → PDF reports (part of Moneto Plus). Pick a month, quarter or year to get a PDF summary, then share or save it. Without Plus you can open a sample report made from demo data.

What does Moneto Plus include, and what does it cost?

Tracking stays free and unlimited. Plus adds Cash flow and Compare, tags, the Year view and every highlight, PDF reports, unlimited accounts and recurring items, iCloud backup and nine more app icons. It’s a monthly or yearly subscription (the yearly plan starts with a 1-week free trial) or a one-time lifetime purchase you can share with Family Sharing. Prices are shown in your currency in Settings → Moneto Plus.

How do I restore or cancel Moneto Plus?

On a new iPhone or after reinstalling, tap Settings → Restore purchases. To cancel a subscription, go to iOS Settings → your name → Subscriptions; you keep Plus until the end of the period you’ve paid for. If Plus ends, nothing you made is removed.

How do I lock the app?

Settings → Lock with Face ID. Moneto then asks for Face ID (or your passcode) when it opens and after a minute in the background, and hides its contents in the app switcher.

How do I delete everything?

Settings → Erase all data, then confirm twice. This removes every entry, account, category, tag and recurring item from your iPhone and can’t be undone — export a CSV first if you might want your data later. An iCloud backup, if you turned it on, stays in your iCloud until you remove it in iOS Settings → your name → iCloud.

What should I include when reporting a bug?

What you did, what happened, and what you expected, plus the app version (Settings → About) and your iPhone model and iOS version. Using Settings → Report an issue in the app fills in the versions for you. Screenshots help a lot.